1. Order Processing

Orders are processed after successful payment confirmation. We aim to process all orders within 1–2 business days, excluding weekends and public holidays.

2. Shipping Coverage

We currently deliver to locations across India. Shipping availability may vary depending on your delivery address and courier service coverage.

3. Estimated Delivery Time

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, tracking details will be provided (where available) so you can monitor the delivery status of your package.

6. Delivery Attempts

Our delivery partners may attempt delivery more than once. Please ensure someone is available at the delivery address to receive the package.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. Aloe Herbal Care is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

8. Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact our support team as soon as possible so we can assist you with the issue.

9. Shipping Delays

While we strive to deliver every order on time, delays caused by courier partners, natural events, government restrictions, or other circumstances beyond our control may occur.