1. Our Commitment

At Aloe Herbal Care, we strive to provide high-quality products that meet your expectations. If you experience an issue with your order, we are here to assist you.

2. Return Eligibility

• Products must be unused and in their original condition.
• Items should be returned with the original packaging whenever possible.
• Return requests should be submitted within the applicable return period after delivery.
• Proof of purchase or order confirmation may be required.

3. Exchange Eligibility

Exchanges may be considered for products that are damaged, defective, or incorrectly delivered. Subject to product availability, we will arrange a suitable replacement where applicable.

4. Non-Returnable Items

• Products that have been opened or used.
• Items damaged due to improper handling after delivery.
• Products without proof of purchase, where required.
• Items marked as non-returnable at the time of purchase.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details so we can review the issue and provide an appropriate resolution.

6. Refunds

Once an eligible return has been received and inspected, any approved refund will be processed using the original payment method, subject to the policies of the payment provider.

7. Return Shipping

Return shipping arrangements and any applicable charges may vary depending on the reason for the return and the circumstances of the order.

8. Policy Updates

Aloe Herbal Care reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. The latest version will always be available on this page.